Would you love to be a customer service representative for Alorica? Alorica at Home hires people speaking different languages to fill in customer services roles and even pays for their training for the job role.
Alorica is a reputable company and is strict in its hiring process, so if you must be hired, you must be well-grounded.
In this post, learn all you need to know about Alorica work from home before sending in your application. We have also answered applicants’ most pressing questions about Alorica.
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What is Alorica work from home?
Alorica At Home is a virtual call center that employs agents to handle their inbound calls from home. Formerly called “West at Home,” Alorica specializes in outsourced communications solutions and has offered legitimate home-based employment to workers for several years.
According to their site, Alorica at Home is an award-winning company with thousands of agents in the United States. Alorica doesn’t just hire people to work; it employs them and gives a flexible schedule alongside numerous benefits.
This company currently has more than 100,000 employees working from every part of the world, and their services are available in 15 countries and more than 30 languages. They currently have 250 clients.
What do Alorica Work from home agents do?
Alorica work from home agents do numerous duties depending on their assigned company. These tasks include customer service, online charts, technical support, inbound sales, etc.
A typical day for an Alorica work from home agent is spent answering phone calls and providing assistance and support to customers on behalf of different companies.
Before starting a job with Alorica from home, you will undergo training which will be paid for and can take a few days to onboard.
Why should I work for Alorica?
Alorica has a mission to create great customer experiences. According to them, they value their employees so much and are always willing to give back so much to them.
The company offers the following to its employees:
- Paid training with flexible training schedules
- Paid time off
- Medical and dental benefits
- Retirement planning options
- Paid holiday and sick time
- Employee discounts via client programs
Alorica never runs short of work for its employees. In fact, they handle over 22 billion customer interactions yearly. That’s not a job for a few people. Since the company pays per call minute or hour (depending on the client involved), you will likely make a lot of money.
Also, at Alorica, you are free to explore different career options, including tech support, customer service, training, and management.
Alorica work from home hiring process
To do Alorica work from home, you will go through an application process and pay $29.95 for the company to carry out a standard background check on you. You have to pass this background check before being considered for the role.
Also, Alorica work from home jobs are not available for every location, and one sure way to know your eligibility is by completing their online application form. Don’t worry; the first thing they ask is your location, so you won’t waste your time filling the entire thing if your area is not included.
How to apply for Alorica work from home
Alorica has an easy application process. It starts with filling out the form on the company’s official website.
You first choose your location, and if there is a job opening available for it, you will be directed to an actual job listing. You will fill out your application form on the job board; and this takes about 45 minutes to do.
After this, you will be given an assessment to test your fitness for the job. This assessment will also see if you are the best fit for technical support, customer service, or any other service they offer.
After passing the job fitness assessment, you also do a behavioral assessment test. If you pass this, you may be invited for additional screenings if needed. All of these are done online, and if you pass them, you get the job.
Alorica work from home requirements
To be a suitable candidate for Alorica work from home jobs, you must be 18 years old with a high school diploma or GED. The company also requires at least one year of experience in a customer service role.
You must have a quiet and comfortable office to work from home. The workspace should also be generous so that your necessary equipment is not crowded on your desk.
For effective work, they will give you the Alorica work from home help desk assistance for free. Installing this tool on your computer will help you meet all the PC requirements for the job.
Ensure you have office supplies and formalize a way of tracking your time. You will also need good storage to preserve your information and contacts from the job.
Alorica primarily communicates via email, so they expect you to have a reliable email address. You will also need a landline solely dedicated to your job. Alorica does not accept cordless phones and cell phones, nor do they allow you to use VOIP with their systems.
Besides this, Alorica also requires the following skills and abilities
- Excellent booking, written and communication skills
- Excellent customer service skills
- Composition and objectivity
- Good comprehension and listening skills
- Confidence, patience, and a positive attitude.
Alorica work from home computer requirements
Having a computer is a must, but not just enough to work with Alorica. You must meet the following technical requirements to be able to work from home for Alorica:
- You must own a compatible computer with at least 17 inches monitor size. MAC devices are not allowed since the company system is not compatible with it
- The least accepted processors speed is 1000GHz on a multi-core processor and1.4 GHz on a single-core processor
- Your ram size should be at 1GB or higher
- Your browser must support Internet Explorer version 10.0 or higher
- You must have at least window Vista or Windows 10
- Your minimum graphic resolution must be 1024 by 768
- You must have fiber optics, cable, or DSL Internet connections. Satellite, Dial up, or 4G wireless connections are not supported
- Headset for training audio or sound card with speakers. You also need a headset attached to your phone when making calls.
Alorica work from home training
Before taking up the phone to start work as a customer service agent, you will undergo some paid training sessions with Alorica. The company pays you for this.
However, the company demands that you pass all the training tests. Depending on the test and your role, you may be fired for failing a test or given another opportunity to retake. Alorica has employees from different countries, and all the training is accessible online.
Training is not recommended for every role in Alorica, and even the parts that demand training usually take just a few days or weeks, at most.
Whatever the case may be, training in Alorica should surely be an exciting experience.
Alorica work from home salary
The least payment at Alorica work from home is $14.50 per hour. However, your amount may be calculated by minute, depending on your assigned client.
That means that for every minute you talk to a customer, you receive between $0.12 and $0.30.
The exciting thing about Alorica work from home is that you are hired as an employee and not an independent contractor. This means that you are entitled to your local hourly minimum wage. You can choose how much you want to earn and if you wish to earn hourly, per minute, or pay per call. If what you make at the end of the day is less than the minimum wage, they will pay up the difference.
Besides the salary, you can sign up for medical and dental insurance from Alorica while receiving other work from home benefits from the company.
Alorica work from home agents can receive their payments via pay card or direct deposit. This payment is made bi-weekly.
Alorica work from home equipment provided
After being hired by the company, you will receive a package of your computer for work. However, you are advised to keep your packing materials safe if you need to return the enclosed equipment.
Receiving the equipment is usually the first step into the company, and the second is setting up your equipment. There are demo videos to help you set up the equipment properly.
After setup, you go through your welcome email and follow the instructions to keep you connected.
Pros and cons of Alorica work from home
- You get to work from home and set your own schedule.
- You only need to work for at least 10 hours a week to be paid by the company
- The company bridges the gap between your pay and the minimum wage in your state if your salary is lesser than the minimum wage.
- There are no dress codes for work. You can feel comfy working in your nightie.
- You pay for the company to do a background, criminal, and history check on you. Though other companies that charge this reimburse if you pass, Alorica doesn’t.
- You can’t work for Alorica if you are a MAC user. Their company setup can only be used with Windows systems
- Their pay is within the limits of the minimum wage requirement; that’s low compared to other places you can get that same job.
- You must always check your schedule and book early before someone grabs your time. The company assigns work hours to people on a first-come, first-serve basis.
Alorica work from home reviews
It has a 3.1-star rating on Glassdoor, and most people working in the company are happy with the service. People admire the flexibility and pace of work, especially for people with little experience. Since the schedule is very flexible, it is suitable for students and anyone that wants to do Alorica work from home part-time.
However, there are people complaining about the payment for a background check.
Do you need a landline for Alorica?
Yes, you need a landline solely dedicated to your job.
Does Alorica provide equipment for work?
Yes, Alorica sends the equipment for work to your address.
Do you have to return Alorica equipment?
According to their site, you are asked to keep your packing equipment safe if you need to return the enclosed equipment.
How long is the Alorica interview?
The Alorica interview takes between 15 and 30 minutes. The first interview will mainly be about learning the background history. If you make it to the second interview, that will be the beginning of your onboarding process. However, you must pass the two interviews to become a part of Alorica.
Who is the owner of Alorica?
Andy Lee owns Alorica. He is still the current CEO of the company.
How do I contact Alorica?
You can contact Alorica via email at [email protected], by phone at 1-866-Alorica (866.256.7422), or by visiting the headquarters at 5161 California Ave, Irvine, CA 92617, USA.
Does Alorica do background checks?
Yes, Alorica does background checks, and you will be required to pay a nonrefundable sum of $29.95. The background check goes back approximately 7 years, and the company may not hire you if you have any felony convictions.
Is it easy to be hired by Alorica?
There is no yes or no answer to this question. Alorica offers training sessions for the interview. If you do well in the interview, you get the job.
What kind of drug test does Alorica use?
Alorica does not require drug tests for work at home projects.
Alorica work from home is a good workplace for people with little experience in customer service work. This makes it a favorite among students and stay at home moms with no job experience. However, if you have more experience, you may want to go for a higher-paying company.
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